Personal Details:
- Nationality:
- Afghan
- Date of Birth:
- 21/04/2002
- Present Address:
- Khost, 2501
- Mobile:
- +93767442356
Objectives:
BBA graduate specializing in Economics with practical internship experience in customer service and banking operations at New Kabul Bank. Familiar with customer account opening procedures, KYC documentation, identity verification, cash deposit and withdrawal support, remittance services, and banking record management. Proficient in Microsoft Office and Excel for data entry, documentation, and reporting, with additional knowledge of financial recordkeeping and QuickBooks Enterprise. Demonstrates strong communication, attention to detail, problem-solving, confidentiality, and teamwork skills. Committed to maintaining accurate records, following banking procedures and compliance requirements, and delivering professional, efficient, and customer-focused service in a dynamic banking environment.
Work Experience:
Customer Service Officer (CSO) – InternNew Kabul Bank, Khost, AfghanistanDec 2025 – Jan 2026
- Assisted customers with account opening procedures, application forms, identity verification, and required banking documentation.
- Supported KYC (Know Your Customer) procedures by checking customer identification documents and ensuring accurate recordkeeping.
- Assisted with cash deposit, cash withdrawal, and remittance-related services in accordance with branch procedures and internal controls.
- Responded to customer inquiries, assisted in resolving service-related issues, and maintained professional customer relationships.
- Reviewed customer documents for completeness and accuracy and supported the scanning, filing, and secure maintenance of banking records.
- Assisted with data entry, transaction documentation, and the preparation and organization of branch records and reports.
- Maintained the confidentiality of customer information and followed banking procedures, security requirements, and professional standards.
- Used Microsoft Excel and other Microsoft Office applications to support data entry, documentation, and administrative tasks.
- Coordinated with branch staff to support daily banking operations, improve service efficiency, and deliver timely customer assistance.
E-Commerce Seller & Product ResearcherSelf-Employed / E-Commerce, RemoteJan 2022 – Feb 2024
- Conducted Amazon and Alibaba market research to identify products, evaluate market demand, and compare supplier pricing.
- Analyzed product costs, selling prices, and potential profitability to support informed business decisions.
- Researched suppliers, compared quotations, and reviewed product specifications to identify suitable sourcing opportunities.
- Managed product research data and organized pricing, supplier, and product information using Microsoft Excel.
- Supported product listing preparation by reviewing product details, descriptions, specifications, and relevant market information.
- Evaluated market trends and competitor listings to identify potential product opportunities and improve product selection.
- Maintained organized business records and product research documentation to support efficient workflow and decision-making.
Education:
- Bachelor of Business Administration (BBA) in Economics, Shaikh Zayed University (Jan 2022 - Jun 2026) — Graduated with a Bachelor of Business Administration (BBA), specializing in Economics. Developed knowledge of business administration, economics, financial management, accounting principles, organizational operations, and business decision-making.
- High School Diploma in General Education, Sarkiuo Boriuo High School (Jan 2009 - Oct 2021) — Completed secondary education with a focus on general academic studies and developed foundational skills in mathematics, communication, and computer literacy.
Skills:
- Customer Service & Client Relations
- Banking Operations Support
- KYC & Customer Identity Verification
- Account Opening & Documentation
- Cash Handling & Transaction Support
- Remittance & Money Transfer Support
- Banking Documentation & Record Management
- Customer Inquiry & Complaint Handling
- Microsoft Excel & Reporting
- Data Entry & Information Accuracy
- Confidentiality & Data Protection
- Microsoft Word & Outlook
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Teamwork & Coordination
- Administrative Support
- QuickBooks Enterprise
- SPSS & Data Analysis
Language Proficiency:
| NO | Language | Reading | Speaking | Writing |
|---|
| 1 | English | Full professional proficiency | Full professional proficiency | Full professional proficiency |
| 2 | Pashto (Native) | Excellent | Excellent | Excellent |
| 3 | Dari | Professional working proficiency | Professional working proficiency | Professional working proficiency |
Certifications:
- English Language Program – Advanced Level — Afghan Yoon English Language and Computer Center — Feb 2022
- QuickBooks Enterprise 2024 — High Target Computer and Management Institute — Dec 2026
- Budgeting and Revenue Estimation Workshop — Khost Municipality — Jan 2024
- Computer Information Technology (CIT) — High Target Computer and Management Institute — Feb 2026
- One-Year English Language Diploma — Khost Kardan English Language and Computer Center — Aug 2024
Interests and Hobbies:
- * Research & Data Analysis * Reading & Self-Learning * Community Engagement * Learning New Technologies * Professional Development
