Personal profile

ismail FARHANG

IT Support Engineer

Motivated IT Engineer experienced in QMS projects, telecom systems, technical support,troubleshooting, UAT, monitoring, and SLA-based operations. Skilled in problem-solving, teamwork, and maintaining reliable IT services.

Hire me

Career

Experience

Technical Support Engineer · Kabul Barya LLC
Shahr-e-Naw, 1003, Kabul.
Jun 2025 – Present
- Provide L1/L2 technical support and troubleshoot hardware, software, networking, applications, servers, and QMS systems, ensuring service availability and operational continuity.
- Deploy, configure, maintain, and monitor QMS in 34 provinces and end-user IT systems; perform UAT, incident response, issue tracking, and technical troubleshooting.
- Manage daily IT operations, including technical support, device management, documentation, email communication, and incident resolution.
- Collaborate with IT management and cross-functional technical teams on system deployment, troubleshooting, project support, reporting, and continuous service improvement.
Technical & IT Internship · e& Afghanistan
Ehsan Plaza, Shahr-e-Naw, 1003, Kabul.
Jun 2024 – Jun 2025
- Collaborated with IT Infrastructure, P&S, and DWH teams to troubleshoot and resolve system, application, and operational incidents, supporting service continuity and performance.
- Performed UAT, error investigation, system monitoring, ticketing, technical reporting, and documentation across DSCM, DRM, CRM, UCC, and V9 platforms, contributing to incident resolution and service improvement.

Learning

Education

Kabul University

Information Communication & Technology , Information Science and Engineering

Sep 2018 – Nov 2023

Grade: B ~ GPA: 3.25 Article Highlights: Computer, Database, Networking, Cyber Security, Software Engineering, ICT4D and Cloud Camputing.

Cisco Academy

ICT - Cisco Faculty Department , CCNA & CCNP

Jul 2020 – Jul 2021

CCNA: Network fundamentals, TCP/IP, IPv4/IPv6, subnetting, VLANs, routing & switching, network protocols, and troubleshooting. CCNP: Advanced routing & switching, enterprise networking, routing protocols, network infrastructure, configuration, troubleshooting, and security.

Toolkit

Skills

Cisco CCNA & CCNP Certified
Windows Enviroment
Software & Hardware Troubleshooting
Technical Support(Remote/Onsite)

Selected work

Projects

Queberry QMS System Deployment – e& Afghanistan

queberry_tecketing.eand.af

Role: Team Lead | Queberry QMS Led the deployment and configuration of Queberry QMS across 15 provinces. Managed installation, UAT, troubleshooting, and operational readiness. Coordinated technical teams to ensure successful implementation and system availability.

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Certifications

IT Technical InternshipEtisalat Afghanistan · Jun 2025
Professional Soft SkillsLinkedin Learning & Microsoft · Aug 2024
CCNA & CCNP CertifiedICT - Cisco Academy · Aug 2021

Languages

DariNative or bilingual proficiency
EnglishLimited working proficiency
PashtoElementary proficiency

Let's talk

Contact

Want to work with ismail FARHANG? Reach out directly or download the CV.

Hire me

Work Experience

Kabul Barya LLC / Shahr-e-Naw, 1003, Kabul.

Jun 2025 – Present

Technical Support Engineer

Provide L1/L2 technical support and troubleshoot hardware, software, networking, applications, servers, and QMS systems, ensuring service availability and operational continuity.
Deploy, configure, maintain, and monitor QMS in 34 provinces and end-user IT systems; perform UAT, incident response, issue tracking, and technical troubleshooting.
Manage daily IT operations, including technical support, device management, documentation, email communication, and incident resolution.
Collaborate with IT management and cross-functional technical teams on system deployment, troubleshooting, project support, reporting, and continuous service improvement.

e& Afghanistan / Ehsan Plaza, Shahr-e-Naw, 1003, Kabul.

Jun 2024 – Jun 2025

Technical & IT Internship

Collaborated with IT Infrastructure, P&S, and DWH teams to troubleshoot and resolve system, application, and operational incidents, supporting service continuity and performance.
Performed UAT, error investigation, system monitoring, ticketing, technical reporting, and documentation across DSCM, DRM, CRM, UCC, and V9 platforms, contributing to incident resolution and service improvement.

Education

Kabul University

Sep 2018 – Nov 2023

Information Communication & Technology — Information Science and Engineering

Grade: B ~ GPA: 3.25 Article Highlights: Computer, Database, Networking, Cyber Security, Software Engineering, ICT4D and Cloud Camputing.

Cisco Academy

Jul 2020 – Jul 2021

ICT - Cisco Faculty Department — CCNA & CCNP

CCNA: Network fundamentals, TCP/IP, IPv4/IPv6, subnetting, VLANs, routing & switching, network protocols, and troubleshooting. CCNP: Advanced routing & switching, enterprise networking, routing protocols, network infrastructure, configuration, troubleshooting, and security.

Work Experience

Kabul Barya LLC / Shahr-e-Naw, 1003, Kabul.

Jun 2025 – Present

Technical Support Engineer

Provide L1/L2 technical support and troubleshoot hardware, software, networking, applications, servers, and QMS systems, ensuring service availability and operational continuity.
Deploy, configure, maintain, and monitor QMS in 34 provinces and end-user IT systems; perform UAT, incident response, issue tracking, and technical troubleshooting.
Manage daily IT operations, including technical support, device management, documentation, email communication, and incident resolution.
Collaborate with IT management and cross-functional technical teams on system deployment, troubleshooting, project support, reporting, and continuous service improvement.

e& Afghanistan / Ehsan Plaza, Shahr-e-Naw, 1003, Kabul.

Jun 2024 – Jun 2025

Technical & IT Internship

Collaborated with IT Infrastructure, P&S, and DWH teams to troubleshoot and resolve system, application, and operational incidents, supporting service continuity and performance.
Performed UAT, error investigation, system monitoring, ticketing, technical reporting, and documentation across DSCM, DRM, CRM, UCC, and V9 platforms, contributing to incident resolution and service improvement.

Education

Kabul University

Sep 2018 – Nov 2023

Information Communication & Technology — Information Science and Engineering

Grade: B ~ GPA: 3.25 Article Highlights: Computer, Database, Networking, Cyber Security, Software Engineering, ICT4D and Cloud Camputing.

Cisco Academy

Jul 2020 – Jul 2021

ICT - Cisco Faculty Department — CCNA & CCNP

CCNA: Network fundamentals, TCP/IP, IPv4/IPv6, subnetting, VLANs, routing & switching, network protocols, and troubleshooting. CCNP: Advanced routing & switching, enterprise networking, routing protocols, network infrastructure, configuration, troubleshooting, and security.

ismail FARHANG

Experience

Technical Support Engineer · Kabul Barya LLC

Technical & IT Internship · e& Afghanistan

Education

Kabul University

Cisco Academy

Skills

Projects

Queberry QMS System Deployment – e& Afghanistan

Certifications

Languages

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