Computer Science graduate with over five years of experience in administrative management, banking operations, customer service, and organizational coordination. Experienced in managing administrative processes, supporting team performance, handling banking systems, and maintaining accurate records and reports. Combines a technical academic background with practical management and problem-solving skills to support efficient operations, effective coordination, and organizational development.
Customer Service Representative (CSR) · Islamic Bank of Afghanistan (IBA)
Helmand-Afghanistan
Processed Account-to-Account, Account-to-GL, and GL-to-GL transactions using Oracle FLEXCUBE.
Monitored, reconciled, and adjusted General Ledger (GL) accounts to ensure accurate financial balancing.
Registered customers, conducted KYC verification, created Customer Information Files (CIFs), and processed Account Opening Forms (AOFs).
Opened and maintained Individual, Corporate, and Mass Salary Package (MSP) accounts.
Processed international remittances and money transfers through RIA and MoneyGram.
Processed institutional transactions, including DABS electricity cheque clearances and related GL entries.
Processed corporate payroll and mass salary batches accurately and within required deadlines.
Prepared financial and operational reports in accordance with Ministry of Finance (MoF) guidelines.
Assisted customers with banking procedures, account balances, transaction inquiries, and financial services.
Managed high-volume daily banking operations while maintaining accuracy, compliance, confidentiality, and timely service delivery.
Customer Service Officer (CSO) Temporary Replacement · Islamic Bank of Afghanistan (IBA)
Helmand - Afghanistan
Oversaw daily branch operations, ensuring compliance with banking policies, internal controls, and security procedures.
Supervised vault opening procedures and ensured adherence to dual-control requirements.
Reviewed and authorized eligible banking transactions in accordance with assigned approval authority.
Monitored cash management, transaction reconciliation, and the accuracy of branch operational records.
Coordinated the processing and verification of institutional transactions and DAB cheques.
Ensured compliance with KYC/AML requirements and escalated operational discrepancies to the relevant authorities.
Supported staff coordination and helped resolve complex operational issues to maintain smooth branch operations.
Instructive Manager · Arakozia University
Helmand - Afghanistan
Developed and implemented daily, weekly, monthly, and annual academic plans.
Monitored and evaluated student academic performance and progress.
Provided academic guidance and mentorship to students.
Supported the implementation of long-term academic goals and institutional policies.
Managed educational resources, learning materials, and academic schedules.
Maintained student grades and academic records in the central database.
Monitored student attendance and prepared attendance records.
Prepared, verified, and issued academic documents, including Certificates, Transcripts, and Diplomas.
Learning
Education
Bost University
Computer Science , Software Engineer
Mar 2024 – Jul 2026
Completed a Bachelor’s degree in Computer Science with a specialization in Software Engineering, complementing practical experience in administrative management, banking operations, team coordination, and organizational processes. Developed an academic foundation that supports the effective use of information systems in management and administration.
Helmand Female Multi-Field Institute
Associate Degree / Diploma, Computer science
Oct 2017 – Nov 2019
Completed a Diploma in Computer Science with an outstanding overall average of 94.30%. Demonstrated strong academic performance, commitment to learning, analytical ability, and a solid foundation in computer science.
Toolkit
Skills
Technical Skills - Oracle FLEXCUBE Banking System - Microsoft Office (Word, Excel, PowerPoint) - Data and Records Management - Financial Transaction Processing - Basic Database Management
Core Competencies - Administrative Management - Operations Management - Team Coordination - Customer Service - Report Writing and Documentation - Problem-Solving and Decision-Making - Organizational Coordination - Monitoring and Follow-up - Communication and Interpersonal Skills
Certifications
Certifications
Islamic and General Banking Islamic Bank of Afghanistan Head Office (IBA) · Jul 2025
Master Trainer Certification in High-Impact Interventions (HIIs) – Training of Trainers (TOT)UNICIF · Jun 2023
Academic Capacity Building & Institutional Development Certificate Arakozia Higher Education Institute · Feb 2021
Languages
Languages
Pashto Native or bilingual proficiency
ParsiNative or bilingual proficiency
EnglishProfessional working proficiency
HindiBeginner
Let's talk
Contact
Want to work with Mohammad Ewaz Hamdard? Reach out directly or download the CV.
Computer Science graduate with over five years of experience in administrative management, banking operations, customer service, and organizational coordination. Experienced in managing administrative processes, supporting team performance, handling banking systems, and maintaining accurate records and reports. Combines a technical academic background with practical management and problem-solving skills to support efficient operations, effective coordination, and organizational development.
Work Experience
Customer Service Representative (CSR) Mar 2024 – May 2026
Islamic Bank of Afghanistan (IBA), Helmand-Afghanistan
Processed Account-to-Account, Account-to-GL, and GL-to-GL transactions using Oracle FLEXCUBE.
Monitored, reconciled, and adjusted General Ledger (GL) accounts to ensure accurate financial balancing.
Registered customers, conducted KYC verification, created Customer Information Files (CIFs), and processed Account Opening Forms (AOFs).
Opened and maintained Individual, Corporate, and Mass Salary Package (MSP) accounts.
Processed international remittances and money transfers through RIA and MoneyGram.
Processed institutional transactions, including DABS electricity cheque clearances and related GL entries.
Processed corporate payroll and mass salary batches accurately and within required deadlines.
Prepared financial and operational reports in accordance with Ministry of Finance (MoF) guidelines.
Assisted customers with banking procedures, account balances, transaction inquiries, and financial services.
Managed high-volume daily banking operations while maintaining accuracy, compliance, confidentiality, and timely service delivery.
Customer Service Officer (CSO) Temporary ReplacementNov 2025 – Nov 2025
Islamic Bank of Afghanistan (IBA), Helmand - Afghanistan
Oversaw daily branch operations, ensuring compliance with banking policies, internal controls, and security procedures.
Supervised vault opening procedures and ensured adherence to dual-control requirements.
Reviewed and authorized eligible banking transactions in accordance with assigned approval authority.
Monitored cash management, transaction reconciliation, and the accuracy of branch operational records.
Coordinated the processing and verification of institutional transactions and DAB cheques.
Ensured compliance with KYC/AML requirements and escalated operational discrepancies to the relevant authorities.
Supported staff coordination and helped resolve complex operational issues to maintain smooth branch operations.
Instructive ManagerApr 2019 – Jan 2022
Arakozia University, Helmand - Afghanistan
Developed and implemented daily, weekly, monthly, and annual academic plans.
Monitored and evaluated student academic performance and progress.
• Provided academic guidance and mentorship to students.
Supported the implementation of long-term academic goals and institutional policies.
Managed educational resources, learning materials, and academic schedules.
Maintained student grades and academic records in the central database.
Monitored student attendance and prepared attendance records.
Prepared, verified, and issued academic documents, including Certificates, Transcripts, and Diplomas.
Education
Computer Science in Software Engineer Mar 2024 – Jul 2026
Bost University
Associate Degree / Diploma in Computer science Oct 2017 – Nov 2019
Helmand Female Multi-Field Institute
Skills
Technical Skills - Oracle FLEXCUBE Banking System - Microsoft Office (Word, Excel, PowerPoint) - Data and Records Management - Financial Transaction Processing - Basic Database Management
Core Competencies - Administrative Management - Operations Management - Team Coordination - Customer Service - Report Writing and Documentation - Problem-Solving and Decision-Making - Organizational Coordination - Monitoring and Follow-up - Communication and Interpersonal Skills
Hobbies
- Learning more about management and leadership - Cooking and exploring new recipes - Watching movies - Traveling and exploring new places
References
Rustam Yousufzai
Head of Staff Affairs , Islamic Bank of Afghanistan (IBA)
hrd@ibafg.af · +93 792990044
Noorllah Azizi
Vice Chencellor, Arakozia University
azizin48@gmail.com · +93703747440
Mohammad Ewaz Hamdard
Administrative & Information Systems Professional
Summary
Computer Science graduate with over five years of experience in administrative management, banking operations, customer service, and organizational coordination. Experienced in managing administrative processes, supporting team performance, handling banking systems, and maintaining accurate records and reports. Combines a technical academic background with practical management and problem-solving skills to support efficient operations, effective coordination, and organizational development.
Work Experience
Customer Service Representative (CSR) Mar 2024 – May 2026
Islamic Bank of Afghanistan (IBA), Helmand-Afghanistan
Processed Account-to-Account, Account-to-GL, and GL-to-GL transactions using Oracle FLEXCUBE.
Monitored, reconciled, and adjusted General Ledger (GL) accounts to ensure accurate financial balancing.
Registered customers, conducted KYC verification, created Customer Information Files (CIFs), and processed Account Opening Forms (AOFs).
Opened and maintained Individual, Corporate, and Mass Salary Package (MSP) accounts.
Processed international remittances and money transfers through RIA and MoneyGram.
Processed institutional transactions, including DABS electricity cheque clearances and related GL entries.
Processed corporate payroll and mass salary batches accurately and within required deadlines.
Prepared financial and operational reports in accordance with Ministry of Finance (MoF) guidelines.
Assisted customers with banking procedures, account balances, transaction inquiries, and financial services.
Managed high-volume daily banking operations while maintaining accuracy, compliance, confidentiality, and timely service delivery.
Customer Service Officer (CSO) Temporary ReplacementNov 2025 – Nov 2025
Islamic Bank of Afghanistan (IBA), Helmand - Afghanistan
Oversaw daily branch operations, ensuring compliance with banking policies, internal controls, and security procedures.
Supervised vault opening procedures and ensured adherence to dual-control requirements.
Reviewed and authorized eligible banking transactions in accordance with assigned approval authority.
Monitored cash management, transaction reconciliation, and the accuracy of branch operational records.
Coordinated the processing and verification of institutional transactions and DAB cheques.
Ensured compliance with KYC/AML requirements and escalated operational discrepancies to the relevant authorities.
Supported staff coordination and helped resolve complex operational issues to maintain smooth branch operations.
Hobbies
- Learning more about management and leadership - Cooking and exploring new recipes - Watching movies - Traveling and exploring new places
References
Rustam Yousufzai
Head of Staff Affairs , Islamic Bank of Afghanistan (IBA)
hrd@ibafg.af · +93 792990044
Noorllah Azizi
Vice Chencellor, Arakozia University
azizin48@gmail.com · +93703747440
CV
Instructive ManagerApr 2019 – Jan 2022
Arakozia University, Helmand - Afghanistan
Developed and implemented daily, weekly, monthly, and annual academic plans.
Monitored and evaluated student academic performance and progress.
• Provided academic guidance and mentorship to students.
Supported the implementation of long-term academic goals and institutional policies.
Managed educational resources, learning materials, and academic schedules.
Maintained student grades and academic records in the central database.
Monitored student attendance and prepared attendance records.
Prepared, verified, and issued academic documents, including Certificates, Transcripts, and Diplomas.
Education
Computer Science in Software Engineer Mar 2024 – Jul 2026
Bost University
Associate Degree / Diploma in Computer science Oct 2017 – Nov 2019
Helmand Female Multi-Field Institute
Skills
Technical Skills - Oracle FLEXCUBE Banking System - Microsoft Office (Word, Excel, PowerPoint) - Data and Records Management - Financial Transaction Processing - Basic Database Management
Core Competencies - Administrative Management - Operations Management - Team Coordination - Customer Service - Report Writing and Documentation - Problem-Solving and Decision-Making - Organizational Coordination - Monitoring and Follow-up - Communication and Interpersonal Skills
